![]() ![]() Now had complete control of phones, contacts, and how our staff is being reached,” Alltop explained. “There was no longer any reason for people to give out their personal phone numbers. NextivaONE App and also have calls forwarded to these lines via their newly implemented Auto-Attendant. They also issued cell phones to their staff that mainly worked in the field so they could start using the They waited for all of their numbers to be transferred to Nextiva. They were able to take advantage of their new system and features without interrupting their business while Numbers to port over, temporary numbers were used to forward their incoming calls to their Nextiva devices. Throughout the transition process, they moved over 300 phone numbers to Nextiva. Nextiva, as they were preconfigured and pricing was competitive.Īlltop said, “It was great to skip provisioning on our end. Nextiva and APG worked together to transition one location at a time. Everything was ready in the Nextiva system when we opened It was great to skip provisioning on our end. They configured the vFAX portal to email specific people for each office, and all were happy with the new Print the information, just like traditional fax. And having a low price didn’t hurt either!” Make Virtual Faxing a RealityĪfter making the decision to use Nextiva, the first transition was to Nextiva vFAX for virtual faxing.ĪPG Media of Chesapeake was able to set the virtual faxing up to their current copy machines so they could The interface was greatĬompared to competitors, and it was usable for people who aren’t phone and technology experts. The back-end environment really helped to sell us on Nextiva too. “I took a couple of months to play with demos from VoIP providers, and eventually decided to go By the employee giving out a personalĬell number, it was difficult to update all of the inbound contacts that the change in staffing hadĪfter doing some initial research into more mobile-friendly options, Alltop began looking into VoIP providers and virtual fax companies to start the transition to Of people who didn’t want to go through this tedious process.Įmployees even began giving out their personal cell phone numbers to import contacts to avoid this mess.Īlltop commented, “When a member of our staff separated from the company, it made it veryĭifficult for our customers and our news sources to be able to reach us. One of the most cumbersome problems was the inability to transfer calls.Įach call into the wrong office location, incorrect contact, etc., meant that they would have to instruct theĬaller to hang up and call another number, costing that person valuable time, and sometimes losing the business There were many issues with the copper lines that they were using for their phone structure. Transfer Calls With Ease and Save Customer Time The back-end environment really helped to sell us on Nextivaĭavid Alltop, Regional IT/Pagination Director I took a couple of months to play with demos from VoIP providers, and eventually decided to go with ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |